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Privacy Policy

FloBook AI (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal and business data you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use FloBook AI, including FloBook AI, FloTalk AI, and FloScore AI (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

a. Business & Account Information

  • Business name, address, GST details

  • Authorized user details (name, email, phone number)

  • Login credentials and account preferences

b. Financial & Transaction Data

  • Invoice details, outstanding amounts, payment history

  • Ledger and ERP-synced data

  • Credit and collections-related records

c. Communication Data

  • Call logs, call outcomes, and responses via FloTalk AI

  • Language preferences and interaction timestamps

  • Call recordings (where legally permitted and enabled)

d. Usage & Technical Data

  • Device information, IP address, browser type

  • Platform usage patterns and activity logs

 

2. How We Use Your Information

We use collected data to:

  • Provide and operate the Services

  • Automate collections and customer communication

  • Generate credit scores and business insights

  • Improve product performance and reliability

  • Ensure security, compliance, and fraud prevention

  • Provide customer support and service updates


3. Legal Basis for Processing

We process data based on:

  • Contractual necessity to deliver Services

  • Your consent, where required

  • Legitimate business interests

  • Compliance with applicable Indian laws and regulations


4. Data Sharing & Disclosure

We do not sell personal or business data.

We may share data with:

  • Trusted service providers (cloud hosting, analytics, communication services)

  • ERP, payment, or telecom partners as required for functionality

  • Legal or regulatory authorities if required by law

All third parties are bound by confidentiality and data protection obligations.


5. AI & Automated Processing

  • FloTalk AI uses automated systems to communicate with customers.

  • FloScore AI uses algorithms to generate credit insights.

  • AI outputs are advisory and do not replace human judgment or legal advice.


6. Data Storage & Security

  • Data is stored on secure servers with access controls and encryption.

  • We implement industry-standard security practices to protect data.

  • While we strive to protect your data, no system is completely secure.


7. Data Retention

We retain data only for as long as necessary to:

  • Provide the Services

  • Meet legal, regulatory, or audit requirements

  • Resolve disputes or enforce agreements


8. Your Rights

Subject to applicable law, you may:

  • Access, update, or correct your information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent where applicable

Requests can be made by contacting us.


9. Customer Responsibilities

You are responsible for:

  • Obtaining necessary consent from your customers for communication and data usage

  • Ensuring compliance with applicable data protection and telecom laws

FloBook AI acts as a data processor for customer data provided by you.


10. Third-Party Links & Integrations

Our Services may contain links or integrations with third-party platforms. We are not responsible for their privacy practices or content.


11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website, and continued use constitutes acceptance.


12. Governing Law

This Privacy Policy shall be governed by the laws of India.


13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at: support@flobook.ai

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